Terms of Service

Effective October 23, 2026

These terms apply to purchases from DEL Inspirations. Please review the product description, your order details, and our Shipping and Returns policy before completing your purchase.

Orders and payment

Prices are displayed in U.S. dollars. Applicable taxes and shipping charges are shown at checkout before payment. Please provide accurate contact and delivery information and contact us promptly if an order needs correction.

If we cannot fulfill a paid order, we will contact you to arrange an agreed alternative or refund the unfulfilled purchase. We will not substitute a fragrance without your agreement.

Custom candles

Please submit a fragrance request and wait for our confirmation before purchasing a custom candle. A request does not place an order, reserve stock, or authorize payment.

We will confirm fragrance availability, pricing, quantity, and the estimated date your order should be ready to ship before you purchase. A minimum of two candles applies when we need to source a fragrance specifically for your order. A single custom candle may be available when we already have the fragrance in stock.

Custom orders require time for sourcing, preparation, pouring, and curing. Carrier delivery time is additional. Please tell us about any required arrival date before ordering so we can confirm whether it is achievable.

Shipping, delivery, and pickup

Orders over $50 qualify for free shipping. Shipping charges for other orders appear at checkout before payment.

Free local delivery is available within five miles of our Reseda location, ZIP code 91335. Contact us before ordering to confirm eligibility and arrange delivery.

Free pickup may be available at confirmed DEL Inspirations pop-up events. Contact us before ordering to confirm the event, pickup arrangements, and how to order without shipping charges. Home pickup is not available.

Contact us before ordering for an estimated shipping date or to discuss an international order. Estimated shipping dates refer to when an order is expected to leave us; delivery time is additional.

Returns, damage, and defects

All sales are final, except for damaged or defective products or a return expressly approved by DEL Inspirations.

If your product arrives damaged or is defective, email dnl.inspiration@gmail.com within seven days of delivery with your order information and photos showing the issue. We will arrange a replacement or refund, including applicable shipping costs. Please contact us before returning any item.

Change-of-mind returns of unused candles may be approved at our discretion. Approval is required before returning an item. For an approved change-of-mind return, the customer pays return shipping, and original shipping charges are non-refundable. If the order received free shipping, our actual outbound shipping cost will be deducted from the refund. These deductions do not apply to damaged or defective products.

Nothing in these terms limits rights or remedies provided by applicable law.

Product appearance and safe use

Our candles are hand-poured, and minor variations in appearance may occur. Photographs illustrate our products; screen colors and decorative details may vary.

Follow the warning label and care instructions supplied with your candle. Never leave a burning candle unattended, and keep it away from children, pets, and flammable materials.

Questions and changes

For order assistance, contact dnl.inspiration@gmail.com.

Future revisions to these terms will be posted with an updated effective date. Changes will not retroactively alter the terms of an existing order without your agreement.